عنوان مقاله [English]
نویسندگان [English]چکیده [English]
The aim of this study is to examine the relationships between SCQM practices, performance and innovation. A conceptual model is developed and tested through path analysis using the cross-section data collected from the automotive industry in Iran. Using a quantitative methodology, 280 of 500 senior and executive managers in the automotive industry in Iran participated and completed the survey. Exploratory factor analysis (EFA) was used for data reduction of the entire sample (to purify the scale) and to ascertain whether the survey questions were loaded on their respective dimensions (this was refined and confirmed later by CFA). Besides that, the Structural Equation Modeling (SEM) was used to examine the research hypotheses and hypothesized model. The findings support the positive effect of the supply chain quality management practices on innovation and organizational performance. In addition, the results of the analysis also suggest that innovation partially mediates the relationship between supply chain quality management practices and organizational performance. Moreover, this study makes several theoretical and empirical contributions and provides further insights on SCQM practices. Managerial implications are discussed, as well as several potential recommendations for future studies are identified and a conclusion is drawn. The outcomes of this research would enable managers to assess the strengths and weaknesses of their organizations and thus develop appropriate strategies to improve their organizational performance.
Ab Wahid, R., Corner, J. and Tan, P.-L. (2011); “ISO 9000 Maintenance in Service Organisations: Tales from Two Companies”. International Journal of Quality & Reliability Management, no.28 (7), pp.735-757.
Aghion, P., Blundell, R., Griffith, R., Howitt, P. and Prantl, S. (2009); “The Effects of Entry on Incumbent Innovation and Productivity”, The Review of Economics and Statistics, no.91 (1), pp.20-32.
Agus, A. and Abdullah, M. (2000); “Total Quality Management Practices in Manufacturing Companies in Malaysia: An Exploratory Analysis”, Total Quality Management, no.11 (8), pp.1041-1051.
Ahire, S. L., Golhar, D. Y. and Waller, M. A. (1996); “Development and Validation of TQM Implementation Constructs”, Decision Sciences, no.27 (1), pp.23-56.
Amoako-Gyampah, K. (2000); Lean manufacturing. Technology Management Handbook.
Antonaros, M. (2010); “Gendered Leadership Styles and the Climate for Women Leaders in Higher Education”, On Campus With Women, no.39 (2), pp.1-7.
Atuahene-Gima, K. (1996); “Market Orientation and Innovation”, Journal of Business Research, no.35 (2), pp.93-103.
Azar, A., Kahnali, R. A. and Taghavi, A. (2010); “Relationship between Supply Chain Quality Management Practices and Their Effects on Organisational Performance”, Singapore Management Review, no.32 (1), pp.45-68.
Bacon, N. and Blyton, P. (2003); “The Impact of Teamwork on Skills: Employee Perceptions of Who Gains and Who Loses”, Human Resource Management Journal, no.13 (2), pp.13-29.
Beamon, B. M. (1998); “Supply Chain Design and Analysis: Models and Methods”. International Journal of Production Economics, no.55 (3), pp.281-294.
Boddy, D., Macbeth, D. and Wagner, B. (2000); “Implementing Collaboration between Organizations: An Empirical Study of Supply Chain Partnering”, Journal of Management Studies, no.37 (7), pp.1003-1018.
Bordonaba-Juste, V. and Cambra-Fierro, J. J. (2009); “Managing Supply Chain in the Context of SMEs: A Collaborative and Customized Partnership with the Suppliers as the Key for Success”, Supply Chain Management: An International Journal, no.14 (5), pp.393-402.
Bou-Llusar, J. C., Escrig-Tena, A. B., Roca-Puig, V. and Beltrán-Martín, I. (2009); “An Empirical Assessment of the EFQM Excellence Model: Evaluation as a TQM Framework Relative To the MBNQA Model”, Journal of Operations Management, no.27 (1), pp.1-22.
Bowersox, D. J., Closs, D. J. and Stank, T. P. (1999); 21St Century Logistics: Making Supply Chain Integration A Reality.
Bryman, A. and Cramer, D. (2005); Quantitative Data Analysis with Spss 12 and 13: A Guide For Social Scientists, Psychology Press.
Brynjolfsson, E., Hitt, L. M. and Yang, S. (2002); “Intangible Assets: Computers and Organizational Capital”, Brookings Papers on Economic Activity, no.(1), pp.137-198.
Brynjolfsson, E. and Schrage, M. (2009); “The New, Faster Face of Innovation”, The Wall Street Journal, pp.1-12.
Browning, T. R. and Heath, R. D. (2009); “Reconceptualizing the Effects of Lean on Production Costs with Evidence from the F-22 Program”, Journal of Operations Management, no.27 (1), pp.23-44.
Chenhall, R. H. (2005); “Integrative Strategic Performance Measurement Systems, Strategic Alignment of Manufacturing, Learning and Strategic Outcomes: An Exploratory Study”, Accounting, Organizations and Society, no.30 (5), pp.395-422.
Chesbrough, H., Vanhaverbeke, W. and West, J. (2006); Open Innovation: Researching A New Paradigm. Oxford University Press.
Childerhouse, P. and Towill, D. R. (2002); Enabling Seamless Market-Orientated Supply Chains.
Chin, K.-S. and Pun, K.-F. (2002); “A Proposed Framework for Implementing TQM in Chinese Organizations”, International Journal of Quality & Reliability Management, no.19 (3), pp.272-294.
Chin, K.-S., Rao Tummala, V., Leung, J. P. and Tang, X. (2004); “A Study on Supply Chain Management Practices: The Hong Kong Manufacturing Perspective”, International Journal of Physical Distribution & Logistics Management, no.34 (6), pp.505-524.
Christensen, C. M. and Bower, J. L. (1996); “Customer Power, Strategic Investment, and the Failure of Leading Firms”, Strategic Management Journal, no.17 (3), pp.197-218.
Cohen, D. and Prusak, L. (1996); British Petroleum’s Virtual Teamwork Program. Case Study, Ernst & Young Center for Business Innovation.
Cooper, M. C., Lambert, D. M. and Pagh, J. D. (1997); “Supply Chain Management: More than a New Name for Logistics”, The International Journal of Logistics Management, no.8 (1), pp.1-14.
Creswell, J. W., Plano Clark, V. L., Gutmann, M. L. and Hanson, W. E. (2003); “Advanced Mixed Methods Research Designs”, Handbook of Mixed Methods in Social and Behavioral Research, pp.209-240.
Coad, A. and Rao, R. (2008); “Innovation and Firm Growth in High-tech Sectors: A Quantile Regression Approach”, Research Policy, no.37 (4), pp.633-648.
Curkovic, S., Vickery, S. and Dröge, C. (2000); “Quality‐related Action Programs: Their Impact on Quality Performance and Firm Performance”, Decision Sciences, no.31 (4), pp.885-902.
Curry, S. J. and Clayton, R. H. (1992); “Business Innovation Strategies”, Business Quarterly, no.56 (3), pp.121-126.
Damanpour, F. (1996); “Organizational Complexity and Innovation: Developing and Testing Multiple Contingency Models”, Management Science, no.42 (5), pp.693-716.
Damanpour, F. (1991); “Organizational Innovation: A Meta-analysis of Effects of Determinants and Moderators”, Academy of Management Journal, no.34 (3), pp.555-590.
Dean, J. W. and Bowen, D. E. (1994); “Management Theory and Total Quality: Improving Research and Practice through Theory Development”, Academy of Management Review, no.19 (3), pp.392-418.
Deming, W. E. (1982); Quality, Productivity, and Competitive Position. Massachusetts Institute of Technology Center for Advanced En.
Deshpandé, R., Farley, J. U. and Webster Jr, F. E. (1993); “Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis”, The Journal of Marketing, pp.23-37.
Di Benedetto, C. A., DeSarbo, W. S. and Song, M. (2008); “Strategic Capabilities and Radical Innovation: An Empirical Study in Three Countries”, Engineering Management, IEEE Transactions on, no.55 (3), pp.420-433.
Dobyns, L. and Crawford-Mason, C. (1994); Thinking about Quality: Progress, Wisdom, and the Deming Philosophy. Crown.
Dos Santos, B. L. and Peffers, K. (1995); “Rewards to Investors in Innovative Information Technology Applications: First Movers and Early Followers in ATMs”, Organization Science, no.6 (3), pp.241-259.
Easton, G. S. and Jarrell, S. L. (1998); “The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation”, The Journal of Business, no.71 (2), pp.253-307.
Fisher, M. L. (1997); “What Is the Right Supply Chain for Your Product?”, Harvard Business Review, no.75, pp.105-117.
Flynn, B. and Flynn, E. (2005); “Synergies between Supply Chain Management and Quality Management: Emerging Implications”, International Journal of Production Research, no.43 (16), pp.3421-3436.
Flynn, B. B. and Saladin, B. (2006); “Relevance of Baldrige Constructs in an International Context: A Study of National Culture”, Journal of Operations Management, no.24 (5), pp.583-603.
Ford, J. D. and Schellenberg, D. A. (1982); “Conceptual Issues of Linkage in the Assessment of Organizational Performance1”, Academy of Management Review, no.7 (1), pp.49-58.
Foster Jr, S. T., Wallin, C. and Ogden, J. (2011); “Towards a Better Understanding of Supply Chain Quality Management Practices”, International Journal of Production Research, no.49 (8), pp.2285-2300.
Foster, S. T. and Ganguly, K. K. (2007); Managing Quality: Integrating the Supply Chain. Pearson Prentice Hall Upper Saddle River, New Jersey.
Gambardella, A., Harhoff, D. and Verspagen, B. (2008); “The Value of European Patents”, European Management Review, no.5 (2), pp.69-84.
Garcia, R. and Calantone, R. (2002); “A Critical Look at Technological Innovation Typology and Innovativeness Terminology: A Literature Review”, Journal of Product Innovation Management, no.19 (2), pp.110-132.
Geroski, P. and Machin, S. (1992); “Do Innovating Firms Outperform Non‐Innovators?”, Business Strategy Review, no.3 (2), pp.79-90.
Geroski, P. and Markides, C. (2005); Fast Second: How Smart Companies Bypass Radical Innovation to Enter and Dominate New Markets. Jossey-Bass, San Francisco.
Ghosal, V. and Nair-Reichert, U. (2009); “Investments in Modernization, Innovation and Gains in Productivity: Evidence from Firms in the Global Paper Industry”, Research Policy, no.38 (3), pp.536-547.
Goetsch, D. L. and Davis, S. B. (2006); Quality Management: Introduction To Total Quality Management for Production, Processing, and Services. Pearson Prentice Hall.
Gopalakrishnan, S. and Damanpour, F. (1997); “A Review of Innovation Research in Economics, Sociology and Technology Management”, Omega, no.25 (1), pp.15-28
Govindarajan, V., Kopalle, P. K. and Danneels, E. (2011); “The Effects of Mainstream and Emerging Customer Orientations on Radical and Disruptive Innovations”, Journal of Product Innovation Management, no.28 (s1), pp.121-132.
Gunasekaran, A., Patel, C. and Tirtiroglu, E. (2001); “Performance Measures and Metrics in a Supply Chain Environment”, International Journal of Operations & Production Management, no.21 (1/2), pp.71-87.
Hackman, J. R. and Wageman, R. (1995); “Total Quality Management: Empirical, Conceptual, and Practical Issues”, Administrative Science Quarterly, pp.309-342.
Hagedoorn, J. and Cloodt, M. (2003); “Measuring Innovative Performance: Is There an Advantage in Using Multiple Indicators?”, Research Policy, no.32 (8), pp.1365-1379.
Hale, R. and Kubiak, D. (2007); “Waste’s Final Foothold”, Industrial Engineer, no.39 (8), pp.36-38.
Hamilton, B. H., Nickerson, J. A. and Owan, H. (2003); “Team Incentives and Worker Heterogeneity: An Empirical Analysis of the Impact of Teams on Productivity and Participation”, Journal of Political Economy, no.111 (3), pp.465-497.
Harhoff, D., Narin, F., Scherer, F. M. and Vopel, K. (1999); “Citation Frequency and the Value of Patented Inventions”, Review of Economics and Statistics, no.81 (3), pp.511-515.
Hendricks, K. B. and Singhal, V. R. (1997); “Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms that Have Won Quality Awards”, Management Science, no.43 (9), pp.1258-1274.
Hitt, M. A., Hoskisson, R. E., Johnson, R. A. and Moesel, D. D. (1996); “The Market for Corporate Control and Firm Innovation”, Academy of Management Journal, no.39 (5), pp.1084-1119.
Holmberg, S. (2000); “A Systems Perspective on Supply Chain Measurements”, International Journal of Physical Distribution & Logistics Management, no.30 (10), pp.847-868.
Hubbard, D. W. (2009); The Failure of Risk Management: Why It’s Broken and How To Fix It. John Wiley and Sons.
Janvier-James, A. M. (2012); “A New Introduction To Supply Chains and Supply Chain Management: Definitions and Theories Perspective”, International Business Research, no.5 (1), p.194.
Jusoh, A., Jusoh, A., Yusoff, R. Z. and Mohtar, S. (2008); “Determining TQM Practices in University R&D Activities Using Factor Analysis: Research Experience of Malaysian Universities”, Journal Kemanusiaan, no. (11), pp.1-19.
Karki, B., Stixrude, L., Clark, S., Warren, M., Ackland, G. and Crain, J. (1997); “Structure and Elasticity of MgO at High Pressure”, American Mineralogist, no.82 (1), pp.51-60.
Katila, R., Chen, E. L. and Piezunka, H. (2012); “All the Right Moves: How Entrepreneurial Firms Compete Effectively”, Strategic Entrepreneurship Journal, no.6 (2), pp.116-132.
Kaynak, H. and Hartley, J. L. (2008); “A Replication and Extension of Quality Management into the Supply Chain”, Journal of Operations Management, no.26 (4), pp.468-489.
Krumwiede, K. R. and Charles, S. L. (2006); “Finding the Right Mix-Management Accountants Can--And Should--Play a Decisive Role in Helping Their Firms Put Together the Right Mix of Management Tools and Practices--And Getting Rid of”, Strategic Finance, no.87 (10), pp.37-43.
Kuei, C.-h. and Lu, M. H. (2013); “Integrating Quality Management Principles into Sustainability Management”, Total Quality Management & Business Excellence, no.24 (1-2), pp.62-78.
Kuei, C.-H. and Madu, C. N. (1995); “Managers’ Perceptions of Factors Associated with Quality Dimensions for the Different Types of Firms”, Quality Management Journal, no.2 (3).
Kuei, C.-H., Madu, C. N. and Lin, C. (2008); “Implementing Supply Chain Quality Management”, Total Quality Management, no.19 (11), pp.1127-1141.
Kuei, C.-H., Madu, C. N. and Lin, C. (2011); “The Relationship between Supply Chain Quality Management Practices and Organizational Performance”, International Journal of Quality & Reliability Management, no.18 (8), pp.864-872.
Kuei, C.-H., Madu, C. N., Lin, C. and Lu, M. H. (1997); “An Empirical Investigation of the Association between Quality Management Practices and Organizational Climate”, International Journal of Quality Science, no. 2 (2), pp.121-137.
Laursen, K. and Salter, A. (2006); “Open for Innovation: The Role of Openness in Explaining Innovation Performance Among UK Manufacturing Firms”, Strategic Management Journal, no.27 (2), pp.131-150.
Lee, H. L. and Billington, C. (1995); “The Evolution of Supply-Chain-Management Models and Practice at Hewlett-Packard”, Interfaces, no.25 (5), pp.42-63.
Lee, Y. and Kincade, D. H. (2003); “US Apparel Manufacturers’ Company Characteristic Differences Based on SCM Activities”, Journal of Fashion Marketing and Management: An International Journal, no. 7 (1), pp.31-48.
Li, G., Lin, Y., Wang, S. and Yan, H. (2006); “Enhancing Agility by Timely Sharing of Supply Information”, Supply Chain Management: An International Journal, no.11 (5), pp.425-435.
Li, S., Rao, S. S., Ragu-Nathan, T. and Ragu-Nathan, B. (2005); “Development and Validation of a Measurement Instrument for Studying Supply Chain Management Practices”, Journal of Operations Management, no.23 (6), pp.618-641.
Lyons, G. and Urry, J. (2005); “Travel Time Use in the Information Age”, Transportation Research Part A: Policy and Practice, no.39 (2), pp.257-276.
Maçães, M. A. R., Farhangmehr, M. and Pinho, J. C. (2007); “Market Orientation and the Synergistic Effect of Mediating and Moderating Factors on Performance: The Case of the Fashion Cluster”, Portuguese Journal of Management Studies, no.12 (1), pp.27-43.
MADU, C., Kuei, C.-H. and Jacob, R. (1996); “An Empirical Assessment of the Influence of Quality Dimensions on Organizational Performance”, International Journal of Production Research, no.34
Malhotra, A., Gosain, S. and Sawy, O. A. E. (2005); “Absorptive Capacity Configurations in Supply Chains: Gearing for Partner-enabled Market Knowledge Creation”, MIS Quarterly, pp.145-187.
Mansfield, E. (1962); “Entry, Gibrat’s Law, Innovation, and the Growth of Firms”, The American Economic Review, pp.1023-1051.
Mansfield, E. and Lee, J.-Y. (1996); “The Modern University: Contributor To Industrial Innovation and Recipient of Industrial R&D Support”, Research Policy, no.25 (7), pp.1047-1058.
McAdam, R. and Keogh, W. (2004); “Transitioning Towards Creativity and Innovation Measurement in SMEs”, Creativity and Innovation Management, no.13 (2), pp.126-139.
Melnyk, B. M. (2007); “The Evidence‐Based Practice Mentor: A Promising Strategy for Implementing and Sustaining EBP in Healthcare Systems”, Worldviews on Evidence‐Based Nursing, no.4 (3), pp.123-125.
Mentzer, J. T., Min, S. and Zacharia, Z. G. (2000); “The Nature of Interfirm Partnering in Supply Chain Management”, Journal of Retailing, no.76 (4), pp.549-568.
Min, S. and Mentzer, J. T. (2004); “Developing and Measuring Supply Chain Management Concepts”, Journal of Business Logistics, no.25 (1), pp.63-99.
Moberg, C. R., Cutler, B. D., Gross, A. and Speh, T. W. (2002); “Identifying Antecedents of Information Exchange Within Supply Chains”, International Journal of Physical Distribution & Logistics Management, no.32 (9), pp.755-770.
O’Reilly, C. A. and Tushman, M. L. (2008); “Ambidexterity as A Dynamic Capability: Resolving the Innovator’s Dilemma”, Research in Organizational Behavior, no.28, pp.185-206.
Pagh, J. D. and Cooper, M. C. (1998); “Supply Chain Postponement and Speculation Strategies: How to Choose the Right Strategy”, Journal of Business Logistics, no.19, pp.13-34.
Parast, M. M. (2011); “The Effect of Six Sigma Projects on Innovation and Firm Performance”, International Journal of Project Management, no.29 (1), pp.45-55.
Parnell, T. C., Uzquiano, M. G. and Royston, S. C. (2003); Classification Based Content Management System. Google Patents.
Perdomo-Ortiz, J., González-Benito, J. and Galende, J. (2006); “Total Quality Management as a Forerunner of Business Innovation Capability”, Technovation, no.26 (10), pp.1170-1185.
Powell, T. C. (1995); “Total Quality Management as Competitive Advantage: A Review and Empirical Study”, Strategic Management Journal, no.16 (1), pp.15-37.
Prahalad, C. K. and Hamel, G. (1994); “Strategy as a Field of Study: Why Search For A New Paradigm?”, Strategic Management Journal, no.15 (S2), pp.5-16.
Prajogo, D. I. and Sohal, A. S. (2001); “TQM and Innovation: A Literature Review and Research Framework”, Technovation, no.21 (9), pp.539-558.
Ravichandran, T. and Rai, A. (2000); “Quality Management in Systems Development: An Organizational System Perspective”, MIS quarterly, pp.381-415.
Reed, R., Lemak, D. J. and Mero, N. P. (2000); “Total Quality Management and Sustainable Competitive Advantage”, Journal of Quality Management, no.5 (1), pp.5-26.
Roberts, P. W. and Amit, R. (2003); “The Dynamics of Innovative Activity and Competitive Advantage: The Case of Australian Retail Banking, 1981 to 1995”, Organization Science, no.14 (2), pp.107-122.
Robinson, C. J. and Malhotra, M. K. (2005); “Defining the Concept of Supply Chain Quality Management and Its Relevance To Academic and Industrial Practice”, International Journal of Production Economics, no.96 (3), pp.315-337.
Rohaizan, R. and Tan, P. (2011); “The Practices of TQM Among Ms: ISO 9000 Certified Company”, International Proceedings of Economics Development & Research, no.12.
Roper, S., Du, J. and Love, J. H. (2008); “Modelling the Innovation Value Chain”, Research Policy, no.37 (6), pp.961-977.
Rosenkopf, L. and Nerkar, A. (2001); “Beyond Local Search: Boundary‐Spanning, Exploration, and Impact in the Optical Disk Industry”, Strategic Management Journal, no.22 (4), pp.287-306.
Rungtusanatham, M., Salvador, F., Forza, C. and Choi, T. Y. (2003); “Supply-chain Linkages and Operational Performance: A Resource-based-view Perspective”, International Journal of Operations & Production Management, no.23 (9), pp.1084-1099.
Samson, D. and Terziovski, M. (1999); “The Relationship between Total Quality Management Practices and Operational Performance”, Journal of Operations Management, no.17 (4), pp.393-409.
Saraph, J. V., Benson, P. G. and Schroeder, R. G. (1989); “An Instrument for Measuring the Critical Factors of Quality Management”, Decision Sciences, no.20 (4), pp.810-829.
Scherer, F. M. (1965); “Firm Size, Market Structure, Opportunity, and the Output of Patented Inventions”, The American Economic Review, pp.1097-1125.
Schultz, W. (2006); “Behavioral Theories and the Neurophysiology of Reward”, Annu. Rev. Psychol, no.57, pp.87-115.
Schumpeter, J. A. (1942); 1976. Capitalism, Socialism and democracy.
Sila, I. and Ebrahimpour, M. (2005); “Critical Linkages among TQM Factors and Business Results”, International Journal of Operations & Production Management; no.25 (11), pp.1123-1155.
Sila, I. and Ebrahimpour, M. (2002); “An Investigation of the Total Quality Management Survey Based Research Published between 1989 and 2000: A Literature Review”, International Journal of Quality & Reliability Management, no.19 (7), pp.902-970.
Silverberg, G. and Verspagen, B. (2007); “The Size Distribution of Innovations Revisited: An Application of Extreme Value Statistics to Citation and Value Measures of Patent Significance”, Journal of Econometrics, no.139 (2), pp.318-339.
Sit, W.-Y., Ooi, K.-B., Lin, B. and Yee-Loong Chong, A. (2009); “TQM and Customer Satisfaction in Malaysia’s Service Sector”, Industrial Management & Data Systems, no.109 (7), pp.957-975.
Slater, S. F. and Narver, J. C. (1998); “Research Notes and Communications Customer-led and Market-oriented: Let’s Not Confuse the Two”, Strategic Management Journal, no.19 (10), pp.1001-1006.
Soosay, C. A. and Chapman, R. L. (2006); “An Empirical Examination of Performance Measurement for Managing Continuous Innovation in Logistics”, Knowledge and Process Management, no.13 (3), pp.192-205.
Stockdale, J. and LeMay, S. G. (2002); Standard Peripheral Communications. Google Patents.
Summers, D. C. (2009); Quality Management: Creating and Sustaining Organizational Effectiveness. Pearson/Prentice Hall.
Tan, K. C., Handfield, R. B. and Krause, D. (1998); “Enhancing the Firm’s Performance through Quality and Supply Base Management: An Empirical Study”, International Journal of Production Research, no.36 (10), pp.2813-2837.
Tata, J. and Prasad, S. (2004); “Team Self-management, Organizational Structure, and Judgments of Team Effectiveness”, Journal of Managerial Issues, pp.248-265.
Taylor, E. W. (2007); “An Update of Transformative Learning Theory: A Critical Review of the Empirical Research (1999–2005)”; International Journal of Lifelong Education, no.26 (2), pp.173-191.
Teece, D. J., Pisano, G. and Shuen, A. (1997); Dynamic Capabilities and Strategic Management.
Tellis, G. J. and Golder, P. N. (2002); Will & Vision: How Latecomers Grow To Dominate Markets. McGraw-Hill New York, NY.
Tellis, G. J. and Golder, P. N. (1996); “First To Market, First To Fail? Real Causes of Enduring Market Leadership”, MIT Sloan Management Review, no.37 (2), pp.65-75.
Tharenou, P., Saks, A. M. and Moore, C. (2007); “A Review and Critique of Research on Training and Organizational-Level Outcomes”, Human Resource Management Review, no.17 (3), pp.251-273.
Van Hoek, R. I. (1999); “From Reversed Logistics To Green Supply Chains”, Supply Chain Management: An International Journal, no.4 (3), pp.129-135.
Venkatraman, N. and Ramanujam, V. (1986); “Measurement of Business Performance in Strategy Research: A Comparison of Approaches”, Academy of Management Review, no.11 (4), pp.801-814.
Vonderembse, M. A. and Tracey, M. (1999); “The Impact of Supplier Selection Criteria and Supplier Involvement on Manufacturing Performance”, Journal of Supply Chain Management, no.35 (2), pp.33-39.
Vonderembse, M. A., Uppal, M., Huang, S. H. and Dismukes, J. P. (2006); “Designing Supply Chains: Towards Theory Development”, International Journal of Production Economics, no.100 (2), pp.223-238.
Wad, P. and Govindaraju, V. C. (2011); “Automotive Industry in Malaysia: An Assessment of Its Development”, International Journal of Automotive Technology and Management, no.11 (2), pp.152-171.
Waldman, D. A., Lituchy, T., Gopalakrishnan, M., Laframboise, K., Galperin, B. and Kaltsounakis, Z. (1998); “A Qualitative Analysis of Leadership and Quality Improvement”, The Leadership Quarterly, no.9 (2), pp.177-201.
Waller, M. A., Dabholkar, P. A. and Gentry, J. J. (2000); “Postponement, Product Customization, and Market-Oriented Supply Chain Management”, Journal of Business Logistics, no.21 (2), pp.133-160.
Weerawardena, J. (2003); “The Role of Marketing Capability in Innovation-based Competitive Strategy”, Journal of Strategic Marketing, no.11 (1), pp.15-35.
West, M. A., Borrill, C. S., Dawson, J. F., Brodbeck, F., Shapiro, D. A. and Haward, B. (2003); “Leadership Clarity and Team Innovation in Health Care”, The Leadership Quarterly, no.14 (4), pp.393-410.
Wilson, D. D. and Collier, D. A. (2000); “An Empirical Investigation of the Malcolm Baldrige National Quality Award Causal Model”, Decision Sciences, no.31 (2), pp.361-383.
Womack, J. P. and Jones, D. T. (1996); “Beyond Toyota: How to Root Out Waste and Pursue Perfection”, Harvard Business Review, no.74 (5), p.140.
Yeung, A. C. (2008); “Strategic Supply Management, Quality Initiatives, and Organizational Performance”, Journal of Operations Management, no.26 (4), pp.490-502.
Yusuf, Y., Gunasekaran, A. and Dan, G. (2007); “Implementation of TQM in China and Organisation Performance: An Empirical Investigation”, Total Quality Management, no.18 (5), pp.509-530.
Zahra, S. A. and Covin, J. G. (1995); “Contextual Influences on the Corporate Entrepreneurship-Performance Relationship: A Longitudinal Analysis”, Journal of Business Venturing, no.10 (1), pp.43-58.